General Booking Terms and Conditions
Making a booking through the web page or via telephone involves the express acceptance on the part of the customer of each and every general condition, which is considered an integral part of the booking in accordance with the specific legislation in force.
BOOKINGS AND REFUNDS
When a booking is made, it is done by making a secure credit card payment or PayPal. Customers will receive details of their bookings by e-mail, together with an identification number (reference), and all other associated information including the conditions and refund policy.
The transaction will be carried out in Sterling (British Pounds), no matter what the origin of the customer or the establishment selected.
INCLUDED WITH THE BOOKING
The services detailed according to the booking conditions.
On making the booking, the customer is fully and exclusively responsible for the accuracy of all the information that has to be given. If it proves to be incorrect, this could lead to the cancellation of the booking. In case of poor service due to client culpability, Simply Transfers will not take any responsibilities and will not refund the money.
The person whose name is on the booking shall be responsible for the behaviour of all the passengers in the vehicle during the journey. You will be charged £50 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger!
Eating, drinking and/or smoking in our vehicle are not permitted unless agreed beforehand.
All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents or can be provided by Simply Transfers.
Simply Transfers will not carry more passengers than its insurance or licensing allows.
Extra pick up and drop off will have an additional fee of £5.00 to the total.
Customers may cancel the services requested or contracted at any time. Please send us an e-mail to email@example.com.
If the reservation is cancelled more than 2 days before the service will be refunded 100% of the reservation minus £20.00 administration fee.
If the reservation is cancelled within 2 days of the service you will lose the amount of the reservation.
Cancellations by Simply Transfers
If our transfer company has no availability anymore and Simply Transfers not offer an alternative transfer, we reserve the right to cancel the reservation. In this case you will get the full amount refunded.
Adverse weather conditions may also limit our services and will therefore in the interest of safety cancel a trip.
Sometimes vehicles are allocated to the job in question, but may suddenly become unavailable due to mechanical fault or late because of a previous job the vehicle is currently working. We will do our best to replace the vehicle with the same type or as close to or make arrangments to keep you on the move at no extra cost.
RESPONSIBILITY FOR THE BOOKING SYSTEM
The booking system is the responsibility of Simply Transfers, office at Campbell House, Unit 2 Cheadle Avenue, Liverpool L13 3AE, Tel:+447523 331 932 e-Mail: booking@SimplyTransfers.net Web: https://www.simplytransfers.net
Can I make a reservation for tomorrow?
We can only confirm reservation made 48 hours before the transfer. For reservations done less than 48 hours before the transfer we can not give you a guarantee. If you have waited till the last minute please contact us by email and we will check for availability.
Can I change the details once the booking is made?
The services are organized due to the given information by the client. It is up to the client to inform Simply Transfers for any changes. You can change or modify the booking up to 48 hours before your arrival. You only have to send us an e-mail with the modifications to firstname.lastname@example.org
Child and Baby seats?
Child and baby seats are available upon request.
There are no luggage restrictions.Simply Transfers can not be take responsibility for any loss or damage of your luggage. Please ensure you have a travel insurance covering any loss or damage of your luggage.
PAYMENTS / COSTS
Are there any supplements added to the stipulated prices?
No, there are not. We provide you with a price for your trip.
How shall I pay the for transfer?
Transfer fees can be paid in advance by credit cards like Visa, MasterCard , Maestro or PayPal.
Will I receive a booking receipt?
Yes, you will. Make sure you have it with you at the airport. If you don´t receive the confirmation, please check your spam box.
Will there be an extra cost for wheelchairs?
No, there won’t be. But it should be indicated in the additional messages field. For security and space reasons.
DROP OFF AND COLLECTION POINTS
Where will I be dropped off and collected from?
Collection from your pick up address: (Home, Hotel or Train station).
Dropping at your Destination: You will be dropped off close as safely as possible to your destination.
AIRPORT & PORT ARRIVALS – MEETING POINT
Where will I meet the driver?
With your booking confirmation we will send you also all the necessary information of the meeting point with your driver, pick up times and contact numbers.
In case of delays, please advise Simply Transfers immediately. We will also be monitoring your flight via our app.
What shall I do if I cannot find the driver?
If you have problems to locate your driverat the airport please contact Simply Transfers 24/7 assistance. Contact details are on the bottom of your booking sheet.
RETURN TRANSFER FROM THE HOTEL TO THE AIRPORT/TRAIN STATION/SHIPPING PORT
Pick up times for the return transfer from the hotel back to the airport train station or port are arranged when your driver drops you off at your hotel or destination otherwise stated on your booking sheet.
The collection time is scheduled on the flight time and hotel we have been given. If there is any change you must let us know immediately. This time is generally an hour added to the time you have to be at the airport.
Example. Your flight leaves at 06:00am. You would normally have to be at the airport 2 to 3 hours before, depending on your airline. This would bring the time to 04:00am based on 2 hours early, so your pick up time would then be 03:00am. “Times can vary based on airport you are travelling to.
Please note that the Pick Up time of the airport transfer are not negotiable.
If you have booked a airport transfer service please be outside the main reception of your accommodation or the given pick up point where the driver can see you clearly at least ten minutes before your pick up time.
If you could not locate your driver 10 minutes after the confirmed pick up time please contact Simply Transfers 24/7 for assistance. Last updated: 15th June 2017 13:46pm.
Last updated May 4th 2017