Simply Transfers Terms & Conditions 2024
These terms and conditions apply either when a contract was made in writing, verbally or invoiced. We promise immediate execution of reservations:
All reservations will be processed within 24 hours, and an email sent to you (the customer) no later than 1 working day after receipt, confirming the reservation unless different circumstances were arranged.
However, it’s your responsibility to give us the correct email address or/and contact us if you didn’t receive the email, within the next 72 hours after booking
- Agreed Price:
The Agreed price is the price to be paid for the journey as agreed between Simply Transfers and you the Customer. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify any of these should be made to us at least 7 days in advance of the date of travel and we will endeavour to accommodate minor changes to the customer’s requirement subject to our ability to do so. Agreed journey changes, including additional, pick up or drop off points, may result in additional costs to the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us. Any additional pick up or drop offs are charged at £5.00 per drop/pick up.
- Payment:
a) We always require your credit/debit card details for every payment so any damage that occurs can and will be debited by our insurance company.
b) If you are paying the full amount in cash on the day, your details are still required
c) Any deposits paid are non-refundable and can be paid via bank transfers or debit/credit card.
d) The balance due is the amount outstanding net of any deposit paid. The balance is due for payment at the time and place of the first pick up on the day of service.
We only accept cash on the day of the pick-up.
e) A £30.00 cancellation fee will be charged if you cancel this booking if a deposit was not originally paid.
f) If you wish to pay the outstanding balance via bank transfer or debit/credit card this must be done at least 48 hours before the day of travel and not on the day.
g) Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking. We do not accept cheques, debit cards, credit cards or foreign currency as final payment on the day of the hire unless agreed in advance. Settlement of the agreed price in advance by cheque or electronic transfer must allow adequate time for funds to be cleared before the date of travel. Card Transactions will be processed by Global Payments on behalf of Simply Transfers and will appear in your card statement as ”Simply Transfers“
- Cancellation of booking / Cancelling a reservation
a) Should you cancel your booking then the deposit paid is non-refundable. Additionally, where jobs are cancelled with less than 2 (two) days’ notice the full agreed price becomes due and owing. In the event of cancellation between 14 (fourteen) days and 7(seven) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing. To cancel a reservation we need to have it confirmed by you in writing and emailed back to cancellations@simplytransfers.net
b) PLEASE NOTE – if you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed plus petrol and driver costs, This will be charged to your card on file c) If you do wish to cancel a booking and wish to re-book at a later date we will hold your deposit for you and deduct it off your next quote providing the new booking is under 6 months from the original first booking.
- Cancellation By Us – We reserve the right to cancel the service between us if:
a) the client doesn’t accept our terms and conditions and/or refuses to make a deposit payment/ or release credit/debit details.
b) If we do cancel your service contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for the disappointment suffered.
- Grace Period:
Simply Transfers strives always to arrive at the pick-up point at the time agreed. There may, however, be cases that may from time to time occasionally prevent us from meeting these aims such as inclement weather, road traffic accidents, road resurfacing and such events outside our control. Reasonably therefore we have built into our schedule a period of up to 30 (thirty) minutes grace. In any event, a grace period is invoked in whole or in part, and the time of adjusted times will be made up during or after the period of hire, schedules permitting. If this is not possible then Simply Transfers will offer you a discount voucher of £25.00 off your next booking with us which will be e-mailed to you to print off.
- Damages:
Damages and subsequent costs of repairs of such damage to the vehicle hired as used by you the customer and/or your guests howsoever caused are your responsibility. Additionally, in the event that one of the party members is sick or soils in the vehicle we will charge £100.00 to make the vehicle good. Any spillages must be notified to the driver immediately. Where the booking was secured using a credit/charge card you the customer here agree that we may deduct from that card damages as they have arisen. See 12 for full list.
- Additional Charges/Overtime:
Overtime charges begin immediately after the return collection time. Under this agreement, the overtime rate per hour or part thereof is £40.00 starting at £10.00 per hour. Payment of all overtime charges must be settled before the end of the service. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of the service. In the event that payment of overtime charges cannot be made on the day of the service, the customer agrees that the amounts will be charged to the credit/debit card with which the booking deposit was paid.
- Hire type:
We offer a range of hire options, including a pickup and return service, a one-way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires
- Vehicle supplied:
We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.
- Lost Property:
We are unable to take responsibility for the loss of property left in the vehicle at any time or under any circumstances.
- Breakdown:
In the unlikely event of a breakdown or the vehicle being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a backup vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability
- Charges / Damage:
a) Any glasses – £5.00 each
b) Sickness – £100.00
c) Excessive drinks spillage – £30.00.
d) Extra drops – £5.00 depending on distance per drop
e) Extra hourly rate above set collection time – £40.00 starting at £10.00 every 15 minutes.
- Return Collection Times
a) The collection time stated on the booking confirmation is the time you must be back at the vehicle ready to leave. Our drivers will wait up to a max of 20 minutes for the remaining passengers to arrive, after which time he may leave regardless of if everyone is in the vehicle or not.
b) Airport/train/passenger liners
The collection time stated on the booking confirmation is the time we expect you to arrive at your destination before our driver greets you. Our drivers will wait up to a max of 90 minutes for you to arrive as this should give the customer time to get through passport control and collect luggage, after which time he may need to leave and you will be notified.
- Complaints procedure
If you are not happy with any of our services then please let us know within 24 hours of the complaint. Please send us an e-mail to complaints@simplytransfers.net stating your complaint and we shall look into the matter for you.
Terms and Conditions updated:
Last updated: May 4th 2017
Last updated: June 15th 2017
Last updated: January 12th 2020
Last updated: March 21st 2022
Last updated: April 7th 2023
